A few months ago, someone referred me to a local auto repair shop. The owner had been with the same bank for more than a decade. He’d never had a reason to think twice about it. No one had ever told him otherwise, so he assumed everything was fine. He only agreed to talk to … Read more
Across the country, merchants are being hit with four- and five-figure fines for supposed “violations” of surcharging or dual pricing rules, often with little to no explanation of what went wrong or how to fix it. In this post, we’ll unpack what’s really happening behind these assessments, where most merchants go wrong, and what you can … Read more
Most business owners I meet are sharp, resilient, and focused. You’ve built something real out of grit and vision. You’re serving customers, creating jobs, and keeping your company moving forward every single day. But here’s the catch: sometimes the biggest threats to profitability don’t come from the outside. They’re not always theft, fraud, or a market … Read more
Small business owners are facing a financial squeeze from all directions. Whether you run a local retail shop, a restaurant, or a service-based business, you’ve likely felt the rising cost of doing business over the past few months. A major driver? Tariffs. Tariffs, in essence a tax placed on imported goods, might sound like something … Read more
If you’ve ever looked in your bank account and saw money missing or opened your email to find a message from your payment processor saying a customer has filed a dispute, you’re not alone, and you’re not doing anything “wrong.” But knowing why disputes happen and how to respond the right way can save you … Read more
If you’re a business owner, you’ve likely faced a credit card dispute—or at least the looming threat of one. The reality is businesses are at a disadvantage, with any dispute, leaving them frustrated when they lose the dispute and the money paid when they know and believe in their hearts they are right, So, why … Read more
Let’s talk about something that confuses a lot of business owners: how to avoid paying credit card fees. As a business owner you are acutely aware that every time a customer swipes their card or you manually enter in a transaction, you’re paying a percentage of that sale to Visa, Mastercard and the card issuing … Read more
If you’re a business owner, you’ve probably looked at your credit card processing statement and thought, “Wait… why am I paying so much just to accept payments?” You’re not alone. Credit card processing fees can feel like a hidden tax on your hard-earned revenue, but there’s more to it than just banks and Visa/MasterCard trying … Read more
Get to Know you Customers Better Understanding the way in which shoppers spend money and their shopping habits can help merchants meet the ever-changing needs of consumers for business success. We looked through the UPS Pulse of the Online Shopper Studies from 2017 / 2018 with 2017 comScore data to pull together some key learnings of consumer behavior in … Read more
For years, consumers, have been offered a lower price when buying gas if they paid with cash. The reason is very simple; the fees paid for processing a credit card take a very big chunk out of gas station profits who already have low profit margins. As a business owner I am sure you have … Read more